customer review

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How to analyze and make sense of customer reviews

March 28, 2025/

Do you know that 86% of users are hesitant to buy from a brand that has many negative reviews. Addressing and responding to customers’ reviews is very important, and review analysis helps you with this. Product reviews are one of the most effective and reliable…

Using Customer Review in Social Media Marketing

February 28, 2025/

79% of shoppers rely on customer reviews to make a purchasing decision. Collecting customer reviews has been a difficult task due to a lack of resources. However, social media created a revolution in how customers will interact and perceive a brand. Earlier discussion was one…